We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us drop a message or call at 0333-4428630 (WhatsApp) our operator will contact you in case of message and note your request. Please note that returns will need to be sent to the following address: 42- Lower Mall Canteen stop near MCB Session court Lahore, Pakistan.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at noureenather@gmail.com.

Damages and issues
Please check your order when it arrives make a video of unboxing the product and get in touch with us straight away if something is broken, defective, or incorrect so that we can assess the situation and correct it.

Exceptions / non-returnable items
Perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (like cosmetics) are among the categories of items that are not returnable. Additionally, we do not accept returns for gasses, flammable liquids, or dangerous goods. If you have any queries or worries concerning your particular item, kindly contact us.

Regretfully, gift cards and sale products cannot be returned.

Exchanges
Returning the item you have and then buying a new one separately after the return is approved is the quickest approach to be sure you get what you want.

European Union 14 day cooling off period
Regardless of the aforementioned, you have 14 days to cancel or return your order for any reason and without explanation if the item is being transported within the European Union. As previously stated, your item must to be in the same condition as when you received it—that is, unused or unworn, and with its original packaging and tags. Additionally, you will require the proof of purchase or receipt.

Refunds
After receiving and reviewing your return, we will let you know whether or not the refund was authorized. Within ten business days of approval, you will get an automated refund using the original payment method. Please keep in mind that processing and posting the refund may take some time for your bank or credit card company.
Please get in touch with us at noureenather@gmail.com if it has been more than 15 business days since we authorized your return.